Outcome Based Care
Outcome based care is about putting the person at the centre of the care service and not prescribing a standard service to everyone. It is about delivering meaningful outcomes to each and every person and to help that person lead a more fulfilling life.
Person Centred Planning
Person centred planning is where together we develop a plan which is personal to you and will detail what you would like from our service. By developing a plan for you and with you, we can help to support you in leading a more fulfilling life.
- Assist people to maintain confidence and a positive self-esteem.
- Treat each other as an individual by offering a personalised service.
- Enable people to maintain the maximum possible level of independence, choice control.
- Ensure people feel able to complain without fear of retribution.
- Support people with the same respect you would want for yourself or a member of your family.
- Respect people’s right to privacy.
- Have a zero tolerance of all forms of abuse.
- Act to alleviate people’s loneliness and isolation.
- Engage with family members and carers as care partners.
- Listen and support people to express their needs and wants.
Our values are
We offer a wide range of services both to private service users and to direct payment/commissioned services in the Hillingdon and surrounding areas. We offer a high standard of care to all our service users and pride ourselves on ensuring service users receive a personalised care plan which is outcome focused.
Our staff are all experienced within the care sector and we aim to ensure that they have excellent working conditions. We have experienced assessors that are able to assess you needs and offer you the following service which best suits your needs.
- Help to get up in the morning going to bed at night.
- Personal hygiene and bathing.
- Management of incontinence and assisting with toileting needs.
- Meal-time help with eating and drinking.
- Assistance with prescribed medication.
- Assistance with mobility.
- Bed changing.
- Vacuum cleaning and dusting.
- Washing and ironing.
- Shopping and errands (including collecting pensions and prescriptions)
- Preparing and cooking food
- Offer companionship and conversation
- Arrange appointments
- Help with travel arrangements
- Stimulate mental awareness
- Escort to appointments
- Assist with clothing selection
- Assist with entertaining
- Help with reading
- Participate in hobbies and crafts
- Monitor diet and eating
- Buy magazines, papers and books
- Rent and play films
- Plan visits, outings and trips
- Visit neighbours and friends
- Accompany to lunch or dinner
- Attend plays or concerts
- Attend club meetings and sporting events
- Record family history
- Discuss current/historical events
- Reminisce about the past
Live-in care provides you with an alternative to a residential or nursing home. Your carer lives with you, in your home, providing round-the-clock support. This means that you can stay in your own home, follow your own routines, keep your garden and pets, keep up with your friends and neighbours and live your life just as you want – for a cost equivalent to, or lower than, many residential homes.
Most care homes work on a ratio of up to four clients to one carer, so cannot give you a dedicated service. Many care homes have upper limits of one-to-one help, while a live-in carer is there for you all the time.
Live-in care lets you lead the life you want to lead. You eat what you want, go out where and when you want, see your friends when you want, get up and go to bed when you want.
High quality home care allows our clients to retain a level of independence and dignity that might not be matched when staying in a care home.
A waking night service is required when the client does not sleep through the night, needs continual attention and cannot be left alone. In this case a companion carer will stay awake all night to watch and assist and be there for you. A waking night service is always more expensive than a sleepover service.
In a sleepover service, your Companion Carer will require a bed and quiet place to sleep. They are on duty through the night and will wake up to assist you should you require it up to three times. Typically your companion carer will wake up immediately if they hear any stirring in the house and can be woken up anytime during their shift with a bell or can be called by the client for assistance.
We understand that living with a learning disability can make a number of daily tasks and situations more challenging for individuals and their families. At CSS Home Care Services, we are always on hand to offer the support you need for the present and future. We believe that having a good life with positive outcomes can be a reality for everyone, regardless of their age or presumed ability.
We offer a wide range of specialist community-based services for adults with a learning disability. This allows us to tailor our support to perfectly match individual’s needs and choices. Through unique person-centred plans, all our services promote life skills, enabling the people we support to live more independently and fulfill their goals and ambitions.
Our dedicated staff are specifically trained in Autism, Dyslexia, Language Processing Disorder, Non-Verbal Learning Disabilities, Visual Perceptual/Visual Motor Deficit, ADHD and other training specific to their service users’ needs.
We offer a wide range of specialist community-based services for adults who suffer from Mental Health challenges. This allows us to tailor our support to perfectly match individual’s needs and choices. Through unique person-centred plans, all our services promote life skills, enabling the people we support to live more independently and fulfill their goals and ambitions.
Our dedicated staff are specifically trained in Anxiety Disorders, Dementia, Depression, Mood Disorders, Eating Disorders, Schizophrenia and Psychotic Disorders and other training specific to their service users’ needs.