CCS Homecare Services Limited – Improving Lives and Caring for Communities

OUR SERVICES

We are a leading provider of a range of social care services with extensive experience in supporting individuals to maximise their independence and quality of life.

We take the time to fully understand our clients’ care and support needs, and we work with their families alongside health and social care professionals, to develop and deliver an individually personalised care package.

With over 35 years Supported Living experience and 10 years of regulated care experience, we take pride in delivering a high quality, safe and cost-effective service. We are regulated by the CQC, with an overall rating of Good, and a Good Rating for each of the CQC key lines of enquiries; Safety, Caring, Responsive, Effective and Well Led. We operate a comprehensive Quality Assurance and Customer Satisfaction program, to ensure we provide the very best service we can.

Our care workers are highly trained, skilled and experienced. We carefully match our care workers with the specific preferences of our clients, and thereby assure that our clients and their care workers are mutually compatible.

We are able to offer our services in the following settings:

Your home
Supported living housing
Assisted living and extra care housing
Residential care services
Sheltered care accommodation
Intermediate care establishments

We understand that working with a new care and support provider can be a daunting decision. To help you make the right decision, please call one of our assessment managers on 01628 902478, who will support you every step of the way in making the right decision for you. They are there to understand your care and support needs and will work with you to develop suitable options. In addition, our assessment managers will support you to access funding and approval (if required) from NHS clinical commissions groups and local authority social care teams.

Alternatively you can complete our short referral form or enquiry form, and one of our assessment managers will contact you by return.

Personal Care

We provide a range of personal care services designed to enable our clients to maintain their dignity, maintain their independence and continue living in their own homes.

Our trained care workers are able to assist our clients with:

Oral hygiene
Support with shaving
Applying make-up, and hair care
Dressing and getting ready for bed
Applying lotions and creams as required
Bathing and showering, including bed- baths
Supporting with or preparing and administering medication
Changing continence pads, along with cleaning intimate areas
Assistance with toilet usage including using a commode or bed pan
Support with moving position in bed, to stretch or prevent bed sores
Foot care, especially if you are diabetic as you need to be extra vigilant with your feet
Changing or maintaining a stoma or catheter bag, or other form of clinical intervention

Dementia Care

Dementia effects people in different ways and its effect varies over time.

Our dementia trained staff are able to care and support clients with dementia by providing a range of services including domiciliary care, personal care, and companionship services, including but not limited to:

Helping with mobility
Support with medication
Assisting with daily household tasks
Facilitating hobbies, activities and social interaction
Assisting with maintaining a nutritional, balanced diet
Personal care including dressing, bathing and toileting

Domiciliary Services

We provide a range of domiciliary care services designed to enable our clients to maintain their independence and continue living in their own homes.

Our trained care workers are able to assist our clients with:

Assistance with mobility
Personal hygiene and bathing
Light housework and domestic tasks
Assistance with prescribed medication
Assistance with maintaining a balanced, nutritional diet
Shopping and errands, including collecting prescriptions and pensions

Companionship Services

We provide a range of companionship services designed to enable our clients to engage in social interaction and avoid exclusion.

Our trained care workers are able to support our clients with:

Stimulate mental awareness
Encourage hobbies and entertainment at home
To generally offer companionship and conversation
Assistance with maintaining a balanced, nutritional diet
Offering outreach support to enable visits within the local community
Assistance with going out into the community, for social interaction or for appointments

Supported Living Services

We provide care and support in supported living environments to a variety of clients with complex needs, including the below. We build a personalised care package for each client’s specific needs designed to maximise their independence and welfare.

Mental Health
Physical Disabilities
Learning Disabilities
Positive Behaviour Support (PBS)
History of alcohol/ substance abuse

Positive Behaviour Support (PBS)

We are able to support clients with Positive Behaviour Support (PBS) needs, including those with learning disabilities and mental health conditions. Our goal is to enable our clients to maximise their quality of life including accessing community facilities, in a normal way as possible. Our specialist PBS trained staff work with clients and their health and social care professionals to develop comprehensive behaviour support plans that use PBS techniques to prevent and minimise behaviours that challenge. Behaviour support plans are based on functional assessments and include:

Proactive strategies are intended to make sure the client has got what they need and want on a day to day basis, managing situations we know will trigger behaviour, and also includes ways to teach our client appropriate communication and life skills. Our PBS trained staff will provide opportunities for new experiences, leading to quality of life improvements.
Reactive strategies are designed to keep our clients and those around them safe from harm. They provide a way to react quickly in a situation where the client is distressed or anxious and more likely to display challenging behaviour.
The behaviour support plan has been designed using the Kaplan and Wheeler Assault Cycle and uses a green, amber, red and blue traffic light system to identify the strategies our PBS trained staff use.

Mental Health Services and Support

Our care workers are specifically trained to recognise and support a wide range of mental health conditions. We work closely with individuals and their health professionals to develop care plans that promote life skills and maximise independence. We provide care and support for individuals with:

Anxiety
Bi-polar
Psychosis
Aperger’s
Depression
Eating Disorders
Gender Dysphoria
Personality Disorders
Paranoid Schizophrenia
Schizoaffective Disorder
Obsessive Compulsive Disorder
Post-Traumatic Stress Disorder
Emotional Unstable Personality Disorder
Substance and alcohol abuse induced psychosis

Learning Disabilities Services and Support

We offer a wide range of specialist community-based services for adults with learning disabilities enabling us to provide a person centred and tailored care package suited to an individual’s needs and choices. Our highly trained staff work closely with each client to develop care plans that promote life skills and maximise independence. We provide care and support for individuals with:

Pica
Asperger’s
Hyper Activity
Rett Syndrome
Down’s Syndrome
Rubella Syndrome
Williams Syndrome
Fragile X Syndrome
Prader-Willi Snydrome
Congenital Cerebral Palsy
Attention Deficit Disorder
Autism Spectrum Disorder
Global Development Delay
Moderate to Severe Learning Disabilities

ABOUT US

We are a leading provider of a range of social care services with over 10 years’ of experience in supporting individuals to maximise their independence and quality of life.

Our services include supported living, domiciliary care, personal care and reablement services. We support older people, and adults with dementia, mental health, learning disability and physical disability support needs.We also partner with Comfort Care Services (UK) Ltd to provide specialist Supported Living services for clients with Learning Disabilities, Mental Health, Physical Disabilities, Substance misuse and other complex needs.

As a company we are incredibly client-centric and we ‘go the extra mile’ to understand our clients care and support needs, to ensure our clients are delighted with the care and support our well trained and qualified care workers provide.

We operate across the South East of England, predominantly in Berkshire, Buckinghamshire, Surrey, Middlesex and South London.

We are regulated by the CQC, with an overall rating of Good, and a Good Rating for each of the CQC key lines of enquiries; Safety, Caring, Responsive, Effective and Well Led. We operate a comprehensive Quality Assurance and Customer Satisfaction program, to ensure we provide the very best service we can.

Our care and support teams ensure that we deliver a high quality service in accordance with the National Dignity Council’s 10-point dignity challenge:

Assist people to maintain confidence and a positive self-esteem
Treat each other as an individual by offering a personalised service
Enable people to maintain the maximum possible level of independence and choice control
Ensure people feel able to complain without any fear of retribution
Support people with the same respect you would want for yourself or a member of your family

Respect people’s right to privacy
Have a zero tolerance approach to all forms of abuse
Act to alleviate people’s loneliness and isolation
Engage with family members and carers as care partners
Listen and support people to express their needs and wants

At CCS Homecare Services, we operate in a client-centric way, meaning we put our clients at the centre of everything that we do. By engaging with our clients and their support networks of family and care professionals, we are able to form a holistic person view and tailor our care delivery approach to maximise our client’s independence and quality of life.

Two key factors in helping our clients to achieve the very best care and support for their individual needs are:

Outcome Based Care

Outcome based care is about enabling you to maximise your independence and quality of life.

This means our care workers will assist you in accomplishing the tasks that you can do for yourself and complete the tasks that you cannot do for yourself, all in accordance with your personalised care plan.

Person Centred Planning

We understand that one size does not fit all. We therefore take the time to understand your specific care and support needs and adopt a holistic approach to develop a personalised care plan that reflects your requirements, preferences and circumstances.

Our experience shows that by supporting you in accordance with a personalised care plan, your level of satisfaction is substantially improved.

OUR VALUES

Everything we do and every service we deliver is underpinned by our company values. Each of our staff members are selected based on their personal values aligning with that of the company, and are trained and regularly assessed to ensure they adhere to our values.

Our company values reflect management’s commitment to our clients and to our staff, and our staff’s commitment to our clients:

People First

I will put service users and staff at the center of everything I do.

Genuine Care

I will show genuine care and respect towards all service users and staff.

Highest Standards

I will strive to achieve excellence in everything I do.

Honesty

I will be honest and conduct myself with uncompromising integrity.

Accountable

I will hold myself accountable to deliver on my commitments.

OUR CULTURE

Our company culture echoes how our staff engage with each other and how we as a business support our clients.

Our culture statements set out our staff’s commitments to each other, and naturally affects the way we support our clients:

Outcome Focused

We will focus on supporting service users and staff to achieve positive outcomes and successfully deliver Project 1000.

Collaborative

We are one team. We will work with each other to achieve success. We will respect our differences because we are stronger together.

Quality Driven

We will achieve the highest quality in everything we do, we will uphold our standards with pride and go from good to great.

Energized

We will be steadfast in our approach to accomplishing our objectives promptly and maintain excellence and accuracy.

Innovative

We will encourage new ideas and adopt new ways of working that will benefit service users, staff, commissioners and the company.

CLIENT TESTIMONIALS

The girls are so polite and kind, it is lovely to have them around and chat with them. They are great company and so helpful. I have also been able to talk to the office and change my morning visit time as I was struggling with an earlier call, it was all done very quickly and with no hassle.

MRS CL

I had never had care workers come in before so it was all very new to me and I was a bit apprehensive when this was put in place, however I was very satisfied with the service. The girls were so kind and so helpful, it was a joy to have them around while I was recovering.

MRS AM

The care workers were excellent with my mother and I am very grateful for this service. I have kept the company’s number if we require the care workers’ assistance again.

MRS JW

The carers were as helpful as my mother let them be! She is a very independent lady who likes to remain independent, even though she does require a little help. The care workers were very kind and allowed her her space, only assisting if really needed. It was a relief and great to have some peace of mind knowing my mother had someone there to support if needed.

MRS CP

I am very pleased with how the support was carried out and with the care workers. I shall keep their phone number in case I need them in the future. It was a great help as I was feeling vulnerable back at home after having stayed in hospital for a couple of weeks.

MRS FA

OUR LOCATIONS