Legal
Privacy Statement
This privacy statement explains how we may use information supplied or collected from you or via other sources. This site has links to and from other online services provided by other organisations (such as Local Authorities) and we are not responsible for the content or privacy practices of those websites.
Protecting your information
There is an element of risk involved with sending information via the Internet. It is your responsibility to take appropriate precautions to protect your personal information when accessing online resources. You can do this by making sure that your operating system and Internet browser are updated to the latest version(s), and by using other security products.
Retention of Information
We will only retain your information for as long as is necessary for the purpose the information was collected.
Your consent
By visiting our website or by contacting us, you consent to the collection and processing of your personal information in accordance with this Privacy Statement. If you are a visitor on website, a customer, a service user, a tenant, or a landlord, we will retain your information for the duration of your tenancy and for a further period of up to 7 years after that.
Contacts
If you have any queries about your privacy when using this website, or concerning use of personal information, please contact us.
Updates to this Privacy Statement
We will update this Privacy Statement in response to company, visitor and customer feedback and/or to comply with changes to relevant legislation. In the event of material changes to this statement, or how personal information is used, We will post an appropriate announcement on the home page of this website.
Cookies
To give you the best possible experience, this site uses cookies.
‘Cookies’ are small files saved to your computer or device to collect information about how you browse the site. Using our website means you agree to our use of cookies.
We use cookies to measure how you use our site so it can be updated and improved based on your needs, but are not used to identify you personally.
Find out more about how to manage cookies, or to turn off this function.
Information We Collect
Additionally, information relating to the pages you visit, Internet Protocol (IP) address, browser and operating system may be used for reporting purposes and to improve user experience.
We also occasionally collect information for surveys, or competitions. Participation is voluntary, which means that individuals choose whether or not to provide their information.
Legal Disclaimer
We make every effort to make sure that the information published on our website is accurate and up to date. The information we publish is to inform those who visit our site. However we cannot guarantee the accuracy, reliability, or suitability for purpose, of the information on the site. Users who rely on this information do so at their own risk.
Therefore, we cannot be held responsible for any loss, damage, claim or expense whatsoever, incurred directly or indirectly as a result of use of any information on this site.
Whilst taking every effort to avoid viruses, we are not responsible for any loss or damage caused to any computer system as a result of the use of this website. Users are strongly urged to ensure they have suitable anti-virus protection on any machine used to access this site.
Copyright – General
Under Section 17 of the Copyright, Designs and Patents Act 1988, all text, photographs and other images on pages on this website is © Copyright to us, unless otherwise stated.
Whilst we own the copyright of text on the site, this may be used for personal, educational or research purposes. However, content must not be used or reproduced for commercial purposes without our consent. Applications for such consent must be made to us in writing.
Photographs and other graphical images on these pages may not be reproduced (regardless of purpose) without our consent. Again, applications for such consent may be made to us in writing.
Copyright – Logos
The use of our logo is forbidden without prior approval. Applications for such consent must be made to our Policy & External Affairs team in writing.
Hyperlinks – to this website
We have no objection to links to this website, or pages within it, being posted on other websites.
Hyperlinks – From this website to other websites
Links to other websites from our website are provided for the convenience of users only. We cannot control the content of any linked sites, and cannot be held responsible for the content, views expressed, or reliability of the linked web sites.
Personal Information Use
- Keeping customer information accurate
It is important that your information is kept up to date. Our website enables customers to let us know about any information changes so that our records can be amended.
- Email messages
If you contact us by email, or provide your email address for us to contact you, we may use the details provided to contact you about anything to do with your query, or managing your account.
If you do not want us to contact you by email, please let us know.
- Information collected automatically – statistical information
We automatically collect some information about your visit to our website. This information is used for reporting purposes and to improve user experience, but does not record personally identifiable information.
- Provision of information and services
The information you provide us, or that we hold about you, may be used by our staff to improve our service. To make these improvements, we may need to share this information with our contractors who work with us.
Security Of Data Transmission
We recognise the risk of sending personal information whilst using the internet, which means that we operate enhanced security measures.
When you visit certain areas of our site, you may be notified by a ‘security alert notification’, that you are about to view pages over a secure connection. Any information you exchange within these areas cannot be viewed by anyone else on the internet.
The transfer of personal information is completed using secure servers. These servers use high level 256-bit SSL (Secure Socket Layer) encryption – which is a leading security standard in the e-commerce industry.
Some contact facilities use standard email to provide the details entered. Where email is used to transmit this information, you will not see the security symbols on the page and the form will state that standard email will be used.
Transfer And Disclosure Of Data
However, our employees, or specialist-contracted data processors, may be required to process your information under the control. Disclosure of personal information will otherwise only be where we have a duty to do so, if the law specifically allows it or where we have information sharing protocols in place.
We may use your information, or provide it to contracted suppliers who work on our behalf within the UK.